Privacy Policy

Who we are

This website is run by Roofer and Builder Ltd, trading as Roofer & Builder (“we”, “us”, “our”). We are a company registered in England and Wales, company number 11796506, with our registered office at Maghull Business Centre, 1 Liverpool Road North, Maghull, Liverpool L31 2HB.

We are the controller of the personal information described in this policy, which means we decide how and why it is used. If you have any questions about this policy or about your information, you can contact us at info@rooferandbuilder.co.uk, on 0151 739 0669, or in writing at the address above.

The information we collect

We only collect the information we need to answer your enquiry, quote for work and carry it out. Depending on how you deal with us, this may include:

Enquiry details you give us through our website forms, by phone, by email or through social media: your name, phone number, email address, the area or address of the property, the type of work you need and anything else you choose to tell us.
Property information, such as photographs, measurements, survey notes and reports relating to your roof or building.
Customer records if you go ahead with work: your address, quotes, invoices, payment records, guarantees and our correspondence with you.
Technical information about your visit to this website, such as your IP address, browser type and the pages you view. Some of this is collected using cookies, which are explained in our Cookie Policy.

We do not ask for, and do not need, any sensitive (special category) information. Please do not include it in your enquiry.

How we use your information and our legal basis

Data protection law requires us to have a lawful basis for using your information. We rely on the following:

To respond to your enquiry and prepare a quote. Lawful basis: taking steps at your request before entering into a contract, and our legitimate interest in responding to people who contact us.
To carry out the work, take payment and honour any guarantee. Lawful basis: performance of our contract with you.
To keep accounting, tax, insurance and health and safety records. Lawful basis: our legal obligations.
To keep this website secure and working, prevent spam and understand how the site is used. Lawful basis: our legitimate interests in running a safe, useful website.
To use analytics cookies. Lawful basis: your consent, which you can withdraw at any time.
To ask for or publish a review of our work. Lawful basis: our legitimate interests, or your consent where we publish something that identifies you.

We do not sell your information, we do not use it for automated decision-making or profiling, and we will not send you marketing emails or texts unless you have asked us to.

Who we share it with

We share personal information only where it is needed to run our business and deliver the work:

Service providers who support this website and our office systems, such as our website hosting, website maintenance and email providers.
Google, whose services we use on this website. These may include Google Tag Manager and Google Analytics (analytics only with your consent), Google reCAPTCHA to protect our forms from spam, and Google Maps if you choose to load the map on our contact page.
Subcontractors, suppliers and manufacturers where they need your details to carry out part of the work, deliver materials or register a product guarantee.
Professional advisers and insurers, such as our accountants, where this is necessary.
Regulators, courts or the police where the law requires us to.

Everyone we share information with is expected to keep it secure and use it only for the purpose it was shared for.

Transfers outside the UK

Some of our service providers, including Google, may process information outside the United Kingdom. Where that happens, we rely on the safeguards recognised by UK data protection law, such as UK adequacy regulations or approved contractual clauses, so that your information continues to be protected.

How long we keep it

Enquiries that do not lead to work: up to 12 months from our last contact with you, in case you come back to us about the quote.
Customer and job records: six years after the work is completed, in line with tax and legal requirements, or for the length of any guarantee if that is longer.
Website form entries: messages sent through this website are emailed to us and a copy is stored in the website. Stored copies are deleted periodically.
Analytics data: kept in line with the retention settings of the analytics provider, as described in our Cookie Policy.

When we no longer need information, we delete it or anonymise it securely.

How we protect it

This website is served over an encrypted (HTTPS) connection, and access to our website and office systems is limited to the people who need it. No method of sending information over the internet is completely secure, but we take reasonable steps to protect the information we hold and will tell you and the regulator about a data breach where the law requires it.

Your rights

Under UK data protection law you have the right to:

ask for a copy of the personal information we hold about you;
ask us to correct information that is wrong or incomplete;
ask us to delete your information, or to restrict how we use it, in certain circumstances;
object to us using your information where we rely on our legitimate interests;
ask us to transfer information you gave us to you or to another organisation; and
withdraw your consent at any time where we rely on consent.

To use any of these rights, email info@rooferandbuilder.co.uk or write to us at the address above. There is no charge, and we will reply within one month. We may need to confirm your identity first.

How to complain

If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.

Links to other websites

This website links to other sites, including our Facebook, Instagram and Google profiles. We are not responsible for how those sites use your information, so please read their privacy policies when you visit them.

Children

Our services are intended for adults who own or manage property. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time, for example if we change the tools this website uses. The date at the top of the page shows when it was last updated.